At Sovereignfit, operated by Appforge IT Solutions Private Limited, we are dedicated to providing you with a smooth and hassle-free shopping experience. In this policy, “we,” “our,” and “us” refer to Appforge IT Solutions Private Limited, while “you,” “your,” and “user” refer to you, our valued customer. When you shop with us, you agree to the following terms regarding returns and refunds.
We want to make the return process simple and straightforward if you need to send back any products.
To qualify for a return, items must be unused, unwashed, and in their original condition, complete with all tags, labels, and packaging intact.
Please make sure to return all tags, labels, and boxes in the same condition as you received them. Products that have been worn, washed, or altered in any way cannot be accepted for return.
Return requests must be submitted within 48 hours from the date you receive your order. Requests made after this period may not be eligible.
Step 1: Submit a Request
Email your return request, including your Order ID and reason for return, to appforgeitsolutionspvtltd@gmail.com.
Step 2: Provide Supporting Photos
If your item is damaged, defective, or incorrect, please attach clear photos showing the issue to help us speed up the process.
Step 3: Follow Return Instructions
Once your request is approved, we will send you detailed instructions on how to proceed with the return.
Please note that we reserve the right to refuse returns that do not meet our guidelines.
After we receive your returned item, our team will inspect it to ensure it meets our return conditions. We will notify you of the refund approval or rejection.
If approved, the refund will be processed to your original payment method within 5 to 7 business days. You will receive a confirmation email once the refund is completed.
In cases where an item only partially meets our return criteria—such as minor damage or missing packaging—we may offer a partial refund at our discretion.
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery. Be sure to include clear photos or videos of the issue when contacting us by email.
We will work promptly to resolve the matter through a replacement or refund.
If you have any questions or require assistance with returns or refunds, please contact our customer support team at:
appforgeitsolutionspvtltd@gmail.com
Thank you for choosing Sovereignfit. Your satisfaction means the world to us, and we are committed to making your shopping experience exceptional from start to finish.